“Yvette Mitchell,
We worked directly with Bill Harmon and he was fabulous!!! Hope he recovers quickly and with no lasting effects! Please give him our best wishes!!! KLM from Vienna to Amsterdam was excellent. Ticket agent took both of our bags we planned to check and also took our carry-on with no extra charge! This was a major help for us since we had a little time between planes and our older people. Not sure why he did it but it was greatly appreciated. Also personnel on KLM was exceedingly helpful and pleasant. Would fly again with them any time.”